How to use NTUC Fairprice e-Voucher from Trust Bank app at self checkout terminal

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I was having trouble using the NTUC Fairprice e-Vouchers I received from Trust Bank app recently, at a self checkout terminal. This was because the steps are not very intuitive and even the staff monitoring the self checkout terminals wasn’t too sure.

Sharing the process here for the benefit of everyone.

Check out the Trust Bank referral post for sign-up benefits, review and other usage tips.

Step 1. Scan your items at the self checkout terminal as per normal.

Step 2. Select the payment type as: “All Other Payments -> Partner Voucher / FP eVoucher”

Select ‘All Other Payments’

Don’t select “Coupon” and scan. Otherwise the retail assistant will need to login to the terminal in order to return to the above screen.

Select ‘Partner Voucher / FP eVoucher’

After performing the above steps, you will be shown another non-intuitive screen asking you to select which partner’s voucher you want to use.

eVoucher scanning screen
Scan eVoucher at this screen

There is no option for Trust Bank. What you need to do here is open the Trust Bank coupon and scan with the scanner gun. You don’t have to select any option displayed on-screen.

eVoucher sample
Sample eVoucher in Trust Bank app
eVoucher scanning screen
After scanning eVoucher, balance reduced by $10

After scanning, you will observe that the value of the e-Voucher will be deducted from the balance remaining on the right side of the screen.

TIP: You can apply multiple e-Vouchers at this screen.

Step 3. Going back to payment screen

After applying your e-Vouchers, there might be some balance that needs to be paid via other methods. To go back to the payment mode selection screen, select “Cancel”.

Tap on 'Cancel to go back to payment mode selection screen to pay the remaining balance
Tap on ‘Cancel to go back to payment mode selection screen to pay the remaining balance

This step is also non-intuitive because “Cancel” seems to imply you do not want to use the e-Vouchers anymore. But don’t worry, this is not the case.

Step 4. Complete payment

You can select another payment mode to pay the balance amount if required.

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